Reignite Retreats | Events Terms & Conditions

Last Updated 20th July, 2025

YOUR ACCEPTANCE OF TERMS AND CONDITIONS

The website www.reigniteretreats.com and the Reignite Retreats, Events and associated materials are owned and operated by REIGNITE RETREATS PTY LTD (ABN 27 676 171 725) (Reignite). Any reference to “we”, “us” and “our” in these Terms and Conditions refers to Reignite.

The following terms, together with the Privacy Policy, Cancellation Policy, and any other additional terms and conditions provided throughout the Website, Retreat Registration Pages or otherwise form the Terms and Conditions for your use, participation and attendance at the relevant Retreat. Crucially, your participation in any Retreat is also subject to your explicit agreement to and signing of the separate ‘Participant Agreement & Release of Liability‘ (the ‘Waiver’). The Waiver details important provisions regarding assumption of risk, release of liability for recreational services, medical authority, and indemnity, which are binding upon your attendance.

Please carefully read these Terms and Conditions and the Waiver before you register for participation and attendance at a Retreat. In using and continuing to use the Website, the registration process and in participating and attending the Retreat you agree to be bound by these Terms and Conditions and the Waiver. If you do not accept these Terms and Conditions or the Waiver, you must not continue to use the Website, register nor attend or participate directly or indirectly in respect of the Retreat.

We may revise these Terms and Conditions from time to time. The revised Terms and Conditions will take effect upon notice thereof, which may be provided to you by posting on the Website, via e-mail or any other means.

Digital Execution of Waiver
By proceeding with registration, you acknowledge that the separate Participant Agreement & Release of Liability (“Waiver”) will be presented to you for electronic signature. Your registration will not be confirmed until you have executed the Waiver via our digital signature platform. You warrant that the signature you provide is your own, legally binding, and that you had the opportunity to review the Waiver in full before signing.

INTELLECTUAL PROPERTY ON THE WEBSITE

All intellectual property in relation to the Website and the content on the Website (including proprietary information, strategies, confidential information, trade secrets, software, design, diagrams, text, data, financial information, compilations, databanks, graphs, speeches, icons, logos, copyrights, designs, trade marks, concepts sound recordings and graphics comprised in the Website) (“Intellectual Property”) belongs to Reignite or its licensors or affiliates.

Reignite retains all right, title, and interest in and to the Website and all related content and Intellectual Property, and nothing you do on or in relation to the Website, or any of the related content will transfer any rights, in intellectual property or otherwise, to you, or license to you any such rights unless expressly stated otherwise.

You agree not to do anything that interferes with or breaches the Intellectual Property rights in the Website. You agree not to copy, modify, create a derivative work, reverse engineer, reverse assemble, attempt to discover the source code, sell, assign, sub-license, suggest association with us or any Service, product, brand or trade mark, grant a security interest in or otherwise transfer any content on the Website.

You may download and view content or print a copy of material on the Website for personal, non-commercial use, provided that you do not modify the content in any way. This non-exclusive right specifically excludes, any rights to: resell or make any commercial use of the Website; or collect and use any product listings, descriptions, or prices; or make any derivative use of the Website. You may not use any of the Intellectual Property as part of a hyperlink without our and each such party’s express written consent.

All rights, implied or otherwise granted to you to use our products, Website and Services are non-transferable.

Except as granted under these Terms and Conditions, permission to reprint, communicate broadcast or otherwise exploit or electronically reproduce the Website, or any related content in whole or in part for any other purpose is expressly prohibited, unless prior written consent is obtained from us. You may contact us at info@reigniteretreats.com if you wish to obtain such consent.

REGISTRATION AND PAYMENTS

You agree that all commercial terms regarding the Retreat shall be noted in the applicable Reignite Retreats web pages. For clarity, in respect of your registration for such Retreats, the following additional terms shall apply thereto:

  • All rates are per-individual, unless stated otherwise.
  • All prices subject to change. Prior sales excluded.
  • Reignite reserves the right to change or alter any price, package or offering at any time without prior notice.
  • All rates are subject to any and all applicable local, state, withholding and other taxes and/or hotel or venue fees, as applicable.

100% of the total sums due in respect of your registration must be paid upon your valid registration. Confirmation of payment and registration in respect of the Retreat will be sent to you via your provided email address.

To avoid any doubt, you shall be solely responsible for your travel in respect of the Retreat. Accordingly, Reignite takes no responsibility in this respect.

Payment Plans

Reignite may, at its sole discretion, offer payment plan options for selected Retreats, including options where the first payment is deferred. Where a payment plan is offered and selected at checkout, the following terms shall apply:

  1. Legally Binding Commitment
    By selecting a payment plan, you acknowledge and agree that you are entering into a binding financial agreement for the full retreat price from the time of booking, regardless of when the first payment is due. This obligation is enforceable under the Australian Consumer Law and forms part of your Retreat booking contract.

  2. Card Details and Payment Authorisation
    You must provide valid credit or debit card details at the time of booking. By completing your booking, you irrevocably authorise Reignite to charge your nominated card for all instalments in accordance with the agreed payment schedule, including the first instalment on the stated start date (for example, 1 August 2025).
    You are responsible for ensuring your card details remain current. Failure to maintain valid payment details may result in cancellation of your booking, with any amounts already paid forfeited.

  3. Payment Schedule and Notifications
    The full payment schedule, including all dates and amounts, will be disclosed at checkout and/or within your booking confirmation. Instalments will be automatically debited from your nominated card on the specified dates. While Reignite may send reminders prior to scheduled instalments, it remains your responsibility to ensure sufficient funds are available.

  4. Missed or Failed Payments
    Should a payment fail, Reignite will notify you and make reasonable attempts to re-charge your nominated card. If payment remains outstanding for more than 14 days beyond the due date, Reignite reserves the right to cancel your booking. In such cases, any amounts already paid will be forfeited, and the balance of the total retreat cost will remain immediately payable as a debt due and owing, unless otherwise required under the Australian Consumer Law.

  5. Cancellations and Transfers
    All bookings made under a payment plan remain subject to our Cancellation and Transfer Policy, as outlined in these Terms, regardless of whether instalments have commenced. Credits, transfers, or forfeitures will be processed strictly in accordance with those policies.

  6. Your Consumer Law Rights
    Nothing in this clause limits your rights under the Australian Consumer Law. If you are entitled to a refund or other remedy by law (for example, due to a major failure), you will receive that remedy regardless of your payment method or schedule.

ATTENDANCE AND PARTICIPATION

You hereby warrant, represent and agree that you will always abide by and maintain reasonable, proper and professional standards of action and interaction with Reignite, the Retreat, Associated Parties and all third parties attending the Retreat. To this end, you agree to never harm, harass, discriminate, bully or otherwise inflict pain or stress upon any such person prior to, during or after your attendance at the Retreat. Your responsibilities as a participant, including adherence to safety instructions and prohibitions on certain substances, are further detailed in the ‘Participant Agreement & Release of Liability‘. To avoid any doubt, Reignite and its Related Parties hereby reserve the right to cancel, void or vacate your person from any Retreat location at its sole discretion upon which you shall not be entitled to any compensation or recourse therefrom.

MEDICAL CLEARANCE

a) If, in our sole discretion, your answers to the Health Questionnaire indicate any potential health risk, we may require you to obtain written clearance from a registered medical practitioner before you attend any Retreat activities.
b) You must provide that written clearance no later than 14 days before the Retreat start date (or such earlier date as we notify). Clearance may be emailed to info@reigniteretreats.com in PDF or photograph format.
c) If you do not supply satisfactory medical clearance by the required date, we reserve the right to cancel or postpone your booking under our Cancellation & Transfer policy (and, if cancelled, treat any deposit as forfeited in accordance with those terms), or require you to withdraw from certain high-risk activities on-site.
d) Any medical information you provide will be handled in accordance with our Privacy Policy and used only for assessing your ability to participate safely.

RIGHT OF REFUSAL

Reignite hereby reserves the right to refuse a sale, reject a sale, deny admission or remove from a Retreat, any person for any reason, including, but not limited to, any harm or potential harm that person might cause, violation of the law, threats, disorderly behaviour, failure to make timely payment, illegal activity, or for any other reason that is not prohibited by law.

TRAVEL INSURANCE

International guests attending any Reignite Retreat
All participants travelling internationally to attend any Reignite Retreat are required to hold an active and comprehensive travel insurance policy from the day their booking is made. The policy must include cover for trip cancellation, medical care, personal injury, lost or delayed baggage and all retreat activities.

Reignite reserves the right to decline attendance, with no refund, credit or transfer, if proof of insurance is not provided upon request for any international retreat.

Australian Residents Attending an Australian Retreat
Travel insurance is not mandatory for Australian residents attending a Reignite Retreat held within Australia, provided they are registered with Medicare or hold private medical insurance. However, because Reignite does not provide refunds, credits or transfers for personal circumstances, travel insurance that includes trip cancellation cover is strongly recommended to protect your investment.
If a participant chooses to attend an Australian retreat without travel insurance, they do so entirely at their own risk.
The participant acknowledges that:
1. Reignite accepts no responsibility or liability for any loss, injury, illness, cancellation, delay or costs that may arise.
2. No refunds, credits or transfers will be provided under any circumstances.
3. All financial and personal risk remains with the participant.

By booking a retreat, you acknowledge and accept these requirements and the personal responsibility outlined in the Participant Agreement and Release of Liability.This requirement underscores the inherent risks of participation, which are further acknowledged and assumed by you in the ‘Participant Agreement & Release of Liability‘ waiver.

Reignite Events & Retreats CancelLation Policy

Running a retreat operation involves careful planning, and while we strive to be flexible, it’s essential to understand our booking and cancellation policies for all of our Retreats.

Our Refund Policy:

As commitments to venues and service providers are made well in advance, all payments and deposits are considered final and non-refundable unless otherwise stipulated by applicable Consumer Protection legislation. Consequently, no refund will be issued upon the cancellation of your Retreat registration, except as specifically provided for under the Force Majeure clause in the ‘Participant Agreement & Release of Liability‘ waiver.

Booking Transfer Policy:

We aim to provide you as much flexibility as possible within the framework of our Retreat business. In some instances, this means you may have the option to transfer your booking to a third party or alternative date. These options are subject to where your retreat operates, so to learn about your transfer options, please see our Booking Transfer policy below:

1. Retreats Based In Australia:

1.1 Providing More Than 28 Days’ Written Notice:
If you are unable to attend your scheduled retreat and provide us with written notice at least 28 days before your scheduled Retreat date, you may apply the initial booking cost you paid as credit towards a future retreat date (within 6 months of your existing booking), subject to availability.

1.2 Providing 14-28 Days’ Written Notice: 
If you are unable to attend your scheduled retreat and provide us with written notice at least 14 days but no more than 28 days before your scheduled Retreat date, you may apply the initial booking cost you paid as credit towards a future retreat date (within 6 months of your existing booking), subject to availability. Additionally, a transfer fee of 15% of the booking fee will be applied.

1.3 Providing Less Than 14 Days’ Notice: Transfers are not possible within 14 days of your scheduled Retreat date. In cases of sudden illness preventing attendance, we require a Doctor’s certificate to be emailed to info@reigniteretreats.com.
If you are unwell, your booking credit can be transferred to a future retreat date within 6 months of your existing booking, subject to
availability. Additionally, a transfer fee of 15% of the booking fee will be applied.

1.4 Credits: Please be aware that we do not retain or hold credits.

1.5 Transferring your booking to a Third Party:

You may be eligible to transfer your booking to a third party, subject to approval by Reignite. Transferring to a third party follows a specific protocol as outlined below:

Timing Restrictions: Third-party transfers must be initiated no less than 14 days from your scheduled retreat date.
Transfers within 14 days of your retreat booking date are not possible.

Initiating the Transfer: To initiate a third-party transfer, contact us in writing at info@reigniteretreats.com. Request a Booking Transfer Form.

Form Submission: Complete the Booking Transfer Form ensuring it is signed by both the existing Retreat Guest and the third party assuming the booking. Send the completed form back to info@reigniteretreats.com.

Review Process: Reignite will review the third party transfer request and provide a response within 5 working days from the receipt of the completed Booking Transfer Form.

Approval and Fee: Subject to approval, an AU$200 booking transfer fee will be applied.

1.6 Booking Change Limitation: Each booking is eligible for only one transfer or change. Once a booking has been transferred to a third party or otherwise modified, no further changes or transfers will be permitted. It is important to note that only a single modification is allowed per booking.

2. Retreats Based Outside of Australia:

For all Retreats that are operated outside of Australia, booking dates are final. We do understand that there can be instances where life gets in the way. Therefore, our policy focuses on providing some flexibility, such as transferring the booking to a third party. For added peace of mind in unforeseen circumstances, we strongly recommend securing a comprehensive travel insurance policy that covers potential changes to your travel plans, ensuring you’re well-protected.

Please see our Third Party Transfer option below:

2.1 Transferring your booking to a Third Party:

You may be eligible to transfer your booking to a third party, subject to approval by Reignite. Transferring to a third party follows a specific protocol as outlined below:

Timing Restrictions: Third-party transfers must be initiated no less than 60 days from your scheduled retreat date.
Transfers within 60 days of your retreat booking date are not possible.

Initiating the Transfer: To initiate a third-party transfer, contact us in writing at info@reigniteretreats.com. Request a Booking Transfer Form.

Form Submission: Complete the Booking Transfer Form ensuring it is signed by both the existing Retreat Guest and the third party assuming the booking. Send the completed form back to info@reigniteretreats.com.

Review Process: Reignite will review the third party transfer request and provide a response within 5 working days from the receipt of the completed Booking Transfer Form.

Approval and Fee: Subject to approval, an AU$300 booking transfer fee will be applied.

2.2 Booking Change Limitation:

Each booking is eligible for only one transfer or change. Once a booking has been transferred to a future date, to a third party, or
otherwise modified, no further changes or transfers will be permitted.
It is important to note that only a single modification is allowed per booking.

3. Force Majeure: If any Retreat cannot proceed due to a force majeure event, you’ll have the option to use your booking credit towards a future Retreat date. For force majeure details, please refer to our force majeure policy in these terms below.

INTELLECTUAL PROPERTY RIGHTS

All intellectual property in relation to the Retreats (whether taught to you or otherwise) and the content provided to you (including proprietary information, strategies, diagrams, text, data, compilations, databanks, graphs, speeches) (“Intellectual Property”) belongs to Reignite or its licensors or affiliates.

You shall be entitled to utilise the Intellectual Property for your own private career or health purposes only and you shall not be entitled to at any time, use such Intellectual Property for commercial gain without the express approval of Reignite.

To avoid doubt, you may not use any of Reignite’s or Related Parties’ (defined below) trade marks, brands, designs or goodwill in any manner without the prior express approval of Reignite.

CONTENT RELEASE

During your attendance and participation at the Retreat, Reignite and its Related Parties may capture photographs, video, and audio recordings. By participating, you grant Reignite a broad licence to use your image, voice, and testimonials for marketing, promotional, or educational purposes. For full details of this media release, including your rights and opt-out procedures, please refer to Section 8 (‘Media & Intellectual Property’) of the ‘Participant Agreement & Release of Liability‘ waiver.

You must not take photos or otherwise reproduce any Intellectual Property (including slides, images, or other content) displayed or provided at the Retreats and share such materials with third parties via online or other media. You are entitled to share photos and content of you participating in the Retreats, provided such content does not include any of Reignite’s Intellectual Property.

WARRANTIES AND INDEMNITIES

You warrant to Reignite that:

  1. you are legally capable of entering into binding contracts;

  2. you have full authority, power and capacity to agree to these Terms and Conditions; and

  3. the information provided in your order is accurate and complete.

To the fullest extent permitted by law, in no event will Reignite, its officers, shareholders, employees, agents, directors, subsidiaries, affiliates, successors, assigns, suppliers, venues, sponsors contractors or licensors (“Related Parties”) be liable for (1) any indirect, special, incidental, punitive, exemplary, or consequential damages; (2) any loss of use, data, business, or profits (whether direct or indirect), in all cases arising out of the use or inability to use the Website and/or Services; or (3) aggregate liability for all claims relating to the Website, registration process, the Retreats or ancillary circumstances and situations related to the Retreats no more than the purchase price of attendance paid by you to Reignite in respect of the relevant Retreats, to the extent permissible by applicable law. Nothing herein removes or limits Reignite’s liability against you for fraud, fraudulent misrepresentation, breach of these Terms and Conditions, death or personal injury caused by its negligence, and, if required by applicable law, gross negligence. Some aspects of this section may not apply in some jurisdictions if prohibited by applicable law.

Notwithstanding the above, Participant acknowledges that the specific terms regarding assumption of risk, release of liability for death or personal injury arising from recreational services (including negligence), and comprehensive indemnity provisions are set out in detail in Section 3, 4, and 5 respectively of the ‘Participant Agreement & Release of Liability‘ waiver. The provisions in the waiver shall govern to the fullest extent permitted by law in relation to these specific matters arising from your participation in the Retreat Activities.

You agree to defend, indemnify and hold harmless Reignite or its Related Parties from and against all claims, actions, demands, liabilities and settlements, including, without limitation, reasonable legal and accounting fees, arising in connection with your use and interaction with Website, registration process, the Retreats or ancillary circumstances and situations related to the Retreats or resulting from, or alleged to result from, your interaction with the Website, registration process, the Retreats or ancillary circumstances and situations related to the Retreats, a breach of your representations and warranties or your violation of any of these Terms and Conditions.”

GENERAL LIABILITY RELEASE

You hereby release Reignite, its employees, directors, agents, suppliers, related companies, partners, venues, sponsors, advertisers and all associated entities (“Associated Parties”), from any and all claims, liabilities, loss to property, damages, injuries and other liabilities that may arise out of or in connection with your purchase and/or participation in any aspect of the Retreat.

PRIVACY POLICY

In using the Website, you may give us personal information in which you have certain rights including your name, email address, age, occupation, address, telephone number or in some instances, your financial details. By using the Website, you grant us consent to use your personal information in accordance with our privacy policy and you acknowledge that our privacy policy forms part of these Terms and Conditions. Please click on this link to view our privacy policy.

FORCE MAJEURE

  • Suspension of Obligations
    If a Force Majeure Event (as defined below) gives rise to a failure or delay in us performing our obligations under these Terms and Conditions, those obligations will be suspended for the duration of the Force Majeure Event.

  • Participant Remedies
    In the event a Force Majeure Event prevents, impacts or materially delays the Retreat (or any part of it), your sole remedy (to the extent permitted by law) is:

    Force Majeure & Refund Rights
    a) Full credit towards a future Reignite Retreat, valid for 24 months from the original Retreat dates, subject to venue availability and any price differential.
    b) No refunds will be provided, except where a refund is specifically required by the non-excludable guarantee for major failure under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)).

    You acknowledge and agree that the credit specified above is your exclusive remedy for any loss, damage or expense you suffer as a result of a Force Majeure Event, subject always to your non-excludable rights under the Australian Consumer Law and the Civil Liability Act 2003 (Qld).

  • Definition of Force Majeure Event
    For the purposes of these Terms and Conditions, a Force Majeure Event means any event or circumstance beyond our reasonable control, including but not limited to:

    • Acts of God (flood, storm, earthquake, fire, natural disaster)

    • Epidemic, pandemic or other public health emergency, or government directive (including border closures or travel bans)

    • War, civil unrest, terrorist act or threat

    • Industrial disputes (strikes, lock-outs) affecting third parties

    • Malicious software, hacker attack or failure of telecommunications or internet services

    • Venue unavailability (including insolvency of venue provider)

    • Power failure or other utility disruption

GENERAL

You may not transfer, assign, charge, sub-license or otherwise deal in any of your rights or obligations arising under these Terms and Conditions. Any attempt by you to do so will be null and void. We may transfer, assign, charge, sub-contract, sub-license or otherwise deal in any or all of our rights or obligations arising hereunder, at any time providing that such action does not serve to reduce the guarantees benefiting you hereunder.

The limitations of warranties and liability hereunder protect all our third-party suppliers and venues.

These Terms and Conditions, when read together with the ‘Participant Agreement & Release of Liability’ waiver and the Medical Questionnaire, constitute the entire agreement between us and you in relation to the Retreat and your attendance therein, and collectively supersede all other (prior or contemporaneous) communications or displays whether electronic, oral, or written, between us and you in relation to the Retreats.

The provisions of these Terms and Conditions which by their nature survive termination or expiry of these Terms and Conditions, will survive cancellation of your registration or termination in respect of the Retreats.

These Terms and Conditions are governed by the laws of Queensland, Australia, and you irrevocably submit to the exclusive jurisdiction of the courts of Queensland.

If any of these Terms and Conditions are invalid, unenforceable or illegal, that term will be struck out and the remaining terms will remain in force. If we do not act in relation to a particular breach by you of these Terms and Conditions, this will not be treated as a waiver by us of our right to act with respect to subsequent or similar breaches.

View additional corresponding terms here: